Tech Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Guarantee

  • All your assistance requests will be dealt with in no more than sixty minutes after the trouble ticket or e–mail was submitted. If your case needs further assistance from an admin, we will direct the trouble ticket or the e–mail to the person on duty, right away and will leave a note to notify you that more time will be needed for reaching the optimal solution. Furthermore if you make use of the Managed Services package, any of the server management tasks included there will be completed whenever you choose.

  • Top quality support service

  • A First–Class Technical Support Service

  • We will be available to you 24x7 to reply to any inquiries that you may have with regard to our Online Control Panel or any of the apps that we have pre–installed for your convenience on the dedicated web hosting server. If you also need support handling server admin tasks, take advantage of our Managed Services package, which includes data backup storage space, weekly Operating System updates, server monitoring and restarting procedures, plus troubleshooting and software installation procedures.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • We have provided our Online Control Panel with an elaborate knowledgebase, which features in–depth explanations of all its features and functions. Plus, we have created detailed video tutorials that will further instruct you how to carry out a specific operation or troubleshoot a typically experienced issue. The help articles and the video tutorials are easily reachable from each Online Control Panel section through the Help and Videos buttons in the top right corner.