In case you have ever had a hosting account in the past or you have dealt with any other kind of online service, you probably know from your personal experience that for some things it's better to talk to a live person on the telephone instead of exchange tickets or emails. In order to learn more about a specific service before you buy it or when something small-scale should be done, for example, it'll be much easier and faster to get it done in real time. When you are able to connect with representatives over the phone, it's very likely that you are using the services of an actual web hosting provider, not a reseller. The type of support that you will get by phone differs between different providers - from common matters to experienced tech support. Usually the majority of suppliers supply pre-sales assistance and 1st level phone support, while more complicated technical matters are managed via e-mail and tickets.
Phone Support in Hosting
Our hosting packages feature phone support 14 hours per day even on public holidays, so that if you don't have an account yet, you'll be able to call and learn more about our services or whether we'll meet the system requirements for your web sites. For your convenience, we have local telephone lines in the United States of America, the United Kingdom and Australia, so that you're able to call the number that is nearer to you. If you are an existing customer, we can assist you in a timely manner with all the general and billing matters as well as with numerous tech matters in order to save you time and efforts - we acknowledge the fact that sometimes it is more convenient to consult with a live person to get things done instantly. Certainly, some matters simply cannot be managed on the telephone, so in such a case you are able to take advantage of our ticketing system.
Phone Support in Semi-dedicated Servers
We provide live phone support 14 hrs daily as part of the support services for every single semi-dedicated server package that we offer. Due to the fact that some issues are more complex and time-consuming, you may have to open a ticket in case you experience such a problem, still for all of your billing, general or small-scale tech issues you can always give us a call and we'll help you without delay so as to save you the time you'll need to spend on creating a ticket. Even if you do not have an account yet, you'll be able to find out if you can host your websites on our top-notch cloud platform or you'll be able to get any other general info about our semi-dedicated services. We have local phone numbers in the U.S.A., the UK and Australia plus a worldwide number, so that you can call the one which is closer to your location.