A ticketing system is the most popular communication channel that hosting companies offer to their customers. It’s most often part of the billing account and is the easiest way to deal with an issue that requires some time to examine or that has to be forwarded to a server administrator. Thus, all replies provided by either party will be stored in one location in case someone else needs to work on the issue at hand and the info already exchanged in the ticket will be available to all parties. The downside of deploying a ticketing system with most hosting platforms is that it’s not integrated into the hosting Control Panel, which goes to say that you will have to log in and out of no less than two accounts to carry out some procedure or to contact the company’s help desk support team. In case you’d like to administer several domain names and each one of them is hosted in its very own account, you’ll need to use even more accounts at the same time. Also, it may take a substantial length of time for the hosting provider to answer your ticket.
Integrated Ticketing System in Hosting
With a hosting from us, you will never have to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can quickly access any trouble ticket while you’re browsing your files or changing different account settings. The ticketing system is being strictly monitored 24-7-365 by our client support team members and the response time is maximum 1 hour, but it seldom takes more than twenty minutes to receive assistance. In stark contrast to other companies, we do not charge more for using the ticketing system, so you can get in touch with us as often as you want and request info concerning any billing or technical issue. Furthermore, you can read a selection of educational articles, which will help you tackle the most commonly faced difficulties yourself.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we are using is integrated into the Hepsia Control Panel, which we have developed for our semi-dedicated plans, which means that you will not need some other platform to touch base with our help desk team – you can do it on the spot in the event that you face a complication. Submitting a new ticket requires several mouse clicks and tracking down an older one is equally easy. With our clever search option, you can quickly find any ticket that you’ve already opened. You can open a ticket at any particular time as our client service staff representatives are available to you 24x7 and answer in no more than one hour, although it seldom takes this much to get help. With Hepsia, you’ll have everything in one location and you can just forget about logging in and out of two or more platforms to solve a simple issue.