The customer support that you can receive from your hosting company is really important, regardless if you have pre-sales questions and you aren't a customer yet, or you have a technical trouble with an active account. Timely and correct information regarding a question or an issue will save you a lot of time and efforts, not mentioning that this could often be a proof that you are ordering from a genuine hosting supplier and not from some reseller. If you acquire a hosting account through a company that doesn't own its servers and it can't access them directly, it is almost certain that you'll wait for a day or two so as to receive an answer to your query, which means that your websites may stay offline for quite some time. In contrast, a supplier that offers various ways of communication and has a technical support crew that is available at any time can assist you right away and help you minimize or fully avoid any downtime and possible losses.
24/7 Customer Support in Hosting
We provide you with 24/7 customer, billing and tech support for our Linux hosting plans. Even if you are not our client yet and you have some questions, we will give you a hand without delay and give you the necessary information, to give you the choice to make the best decision when you obtain a new website hosting account. We're available at any moment, including weekends and holidays, and we supply multiple ways of communication to get in touch with us - phone, live chat, e-mails and support tickets. For your benefit, we now have multiple phone numbers internationally, so that you can call the one that is closer to you. The maximum response time for your email messages and the tickets is one hour. The actual response time is around 15-20 minutes, so you can forget all about waiting for a few days to receive assistance for any task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you choose, you are able to take advantage of our 24/7 support services even on public holidays. All of your web sites will be available all the time and so will we. With plenty of connection options, you'll be able to choose the easiest method to contact us and inquire about our services in case you don't have an account yet, or get assistance if you are already our customer. You'll be able to give us a call, have a chat with a live consultant, send an e-mail message or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The last two options come with a one-hour reply time warranty, even though it hardly ever takes more than 20 min to get assistance irrespective of the nature of the problem. Using our customer and tech support services, we will be available for you when you need us, not a few days afterwards.
24/7 Customer Support in VPS Servers
Every VPS server plan that we provide features 24/7 customer and tech support, therefore if you encounter any trouble with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you are able to get in touch with us anytime, even weekends and holidays. For your convenience, we offer different ways of communication - telephone support with a couple of local numbers worldwide, live chat, email messages and a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech problems since it'll be much easier to track what's going on. The maximum guaranteed response time for all emails and tickets is 1 hour, yet it hardly ever takes that long to receive help. In case you acquire the Managed Services upgrade that we supply, our admins can also assist you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Servers
All the dedicated server plans that we offer feature 24/7 support via several means of communication and with a one-hour maximum reply time warranty. If you want to find out more about the packages or you have any kind of general or billing questions, you can phone one of the local numbers we have internationally or you can use our live chat service and speak to a live representative. For solely tech issues which require assistance from a technical support person or an administrator, you will be able to open a ticket from your billing Control Panel or you can send an email message, since all of these channels are more appropriate to keep track of a specific problem. The response time for them rarely is more than half an hour, therefore you can forget about having to wait for a full day to receive assistance. Our support service is available for any server-related matters, including the pre-installed software. When you want support for third-party applications, you can consider adding the Managed Services upgrade that we offer for all of the packages.